FREQUENTLY ASKED QUESTIONS

How can I contact Evanly?
You can email us at info@shopevanly.com and our customer support team will be happy to help you with any needs!

Do you ship worldwide?
Yes.

Where do you ship from?
We ship from Hong Kong.

Can I change or cancel my order?
Because we try to process orders as quickly as possible, changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time will be rejected. Your order may be returned for a full refund once received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and payments via PayPal.

When will my order be processed?
All orders are fulfilled and shipped from our warehouse. Please allow extra time for order processing during holidays and sales periods. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next business day. Please note that we do not ship on weekends.

How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive.

What happens if I don't receive my order?
If you don't receive your order within 30 days of shipment, you are entitled to a full refund.

Will I be charged duties and taxes?
The prices displayed on our website are tax-exempt in EUR, which means you may be required to pay duties and taxes upon receipt of your order. Import taxes, duties, and related customs fees may be charged upon arrival at your final destination and are determined by your local customs office. Payment of these fees is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs office. For further details on costs, please contact your local customs office.